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Lost my FH9 serial number

Lost my FH9 serial number

I have used FH since it first appeared, and upgraded regularly. My current iMac w. Snow Leopard had some font issues, but I was able to do my work. Last month I reinstalled the OS on another HD and now I am asked for ser. #s whenever I try to access the app or a file. I have my FH10 disc w. serial #, and I have my FH9 disc, on which I wrote the FH8 serial #.
When I try to install, I need to enter the previous (i.e. FH 9) number, which I cannot find. 3 hours on the phone w. Adobe (here and overseas, I think) was fruitless. The last guy was very helpful, but could not find my serial #s or, for that matter, my registration! He did fins reg. for PS Elements 6 and 8, but no FH. The worst thing is not being able to access 100s of old FH files. Any suggestions how I can get my/a FH9 serial #? Do I really have to find and buy FH again?

Nurdley asked in HELP 3 months ago | Report

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Maeric9 answered in HELP 3 months ago | Report

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2 comments by Nurdley and Maeric9…

After spending over 2 hours on the phone w. Adobe, here and in Bangladesh (I guess) they were very friendly and sympathetic, but could not find a solution. I have owned and used FH for decades, and always registered, but they said I needed my original sales slip! I first bought the app at a Mac Expo in Boston, in the '80s! All this to say that I owe you tons of gratitude—now I can continue working access any of my hundreds of FH files, etc. Thank you, thank you!

Nurdley commented 2 months ago | Report

Needed your sales slip from the 80's?! Who saves slips from that far back, heh.
Anyway glad to help and good luck with all the files.

Maeric9 commented 2 months ago | Report

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